Once your order has been dispatched, you will recieve a notification from us followed by tracking information from the courier. If you have not yet recieved any tracking it may mean your order is not ready to be dispatched. Your order status should tell you what to expect with delivery and an expected delivery timeframe. You can log in to your account and check on your order here. Find more information on what the status of your order means below:

Next Day Deliveries
These are items which are generally IN STOCK, and held in our warehouse. If you place your order before 3pm we aim to dispatch your order the same day. Your order should therefore be with you the following working day depending on your location. Please see our Delivery Information & Charges page for more information on how your location may affect your delivery time.

Direct Deliveries
Our direct delivery orders come directly to you from our suppliers. Our direct delivery orders will have a lead timescale at the time of order, on occasion our suppliers do deliver sooner than this. Should they encounter any delays we will endeavour to contact you as soon as possible to advise you of this and to discuss options and next steps. As these are dispatched from our supplier, Courier's policies may vary. Please see the delivery disclaimer on the product page which will outline the delivery procedure and timescale for each individual direct delivery Item.

5-10 Working Days/7-12 Working Days Deliveries/ 2-3 Week Deliveries
These products are available with the supplier and will be reserved for you, we aim to deliver your order to you within the timescale quoted. Your order status will show as awaiting stock until we receive the product in our warehouse. As soon as your order is with us, this will be dispatched on a next day delivery service, subject to location. The estimate delivery dates provided on these items are subject to change.

Pre-Orders
These products are not in stock with us or our suppliers however the supplier has an indication as to when they will have stock available, and they estimate the delivery date with us. Any order placed under this status will reserve the product for the first shipment that is delivered to us from the supplier. They estimate to have the product delivered to you by the estimated date given when your order is placed. The estimate delivery dates provided on these items are subject to change.

These are the correct timescales for Mainland UK. Delivery outside of the mainland UK does add up to 72 hours.

All deliveries will receive an update once dispatched from our warehouse followed by tracking information provided by either ourselves and our courier or, if on direct delivery, from our suppliers and their couriers.

For more information about our delivery services please see our Delivery page here.

When an order contains different delivery timescales, the fulfilment time for the order will be the oldest timescale on the order. All orders are consolidated into one consignment, for one delivery. You may however request for the in-stock items to be sent separately; you can request this by paying a delivery charge to split the delivery. To arrange this please contact our Customer Service Team via our Online Contact Form linked below. Exceptions apply so please reach out if you have any questions.

Contact Centre

UK Mainland 

FREE Standard Delivery on all orders over £50.00
If order is under £50.00, a delivery charge of £3.99 will be applied
Next Day Delivery is available for £5.99 
Saturday Service is available for £30.00 

Scottish Highlands 
£19.95 Delivery Charge regardless of order value
Postcodes applicable: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH30, PH31-41, PH49-50

Scottish Islands 
£19.95 Delivery Charge regardless of order value
Postcodes applicable: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Northern Ireland 
£24.95 Delivery Charge regardless of order value
Postcodes applicable: All 'BT' postcodes

Scilly Islands 
£21.95 Delivery Charge regardless of order value
Postcodes applicable: TR21, TR22, TR23, TR24, TR25

Isle of Man 
£21.95 Delivery Charge regardless of order value
Postcodes applicable: All 'IM' postcodes
We reserve the right to cancel furniture order due to shipping logistics

Isle of White 
£21.95 Delivery Charge regardless of order value
Postcodes applicable: PO30-41

For more information about our delivery services please see our Delivery page here.

Unfortunately, we do not ship outside the UK. If you are wanting to purchase products from our website, we recommend you have them shipped to a friend or relatives address within the UK. 

Good news! We deliver to all postal areas in the UK; England, Wales, Scotland, and Northern Ireland. Please find a list of All Locations we ship to below:

• UK Mainland
• Scottish Highlands
• Scottish Islands
• Scilly Islands
• Isle of Man
• Isle of White
• Northern Ireland

For security reasons we cannot deliver to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

Regretfully we are unable to offer any Direct Delivery Service to Northern Ireland.

If this has happened we are so sorry. It may be your other item(s) are still with the courier and due for delivery soon. If you're concerned please do reach out to us so we can check on your parcels via the tracking.

Contact Centre

We are sorry that you have been sent an incorrect item, don’t worry, just call our Customer Care team and they will sort this out for you.

Contact Centre

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