Our returns process is paperless. Simply pack the items you wish to return, ensuring to  remove all previous delivery labels from the packaging and use clear ape. If you are  returning via our courier service, our courier will bring the labels with them, you do not  need to write anything on the box unless instructed to do so by our Customer Service Team. 

If you are using a prepaid label, simply pack the items you wish to return, ensuring to  remove all previous delivery labels from the packaging and use clear packing tape. Print  the label we have supplied and tape the address label to your box/package. Take your  parcel to your nearest local DPD drop off shop where you will hand it to a member of  staff for a receipt. Please make sure you keep hold of your receipt as proof of postage. 

If you are returning at your own cost, please contact our Customer Service Team via our Online Contact Form  where the necessary instructions will be provided.

Contact Form 

We offer exchanges rather than refunds however any additional costs including collection charges must be paid before collection is arranged. We only accept additional costs via our PayPal account, and we ask that once payment is made that you confirm your PayPal email address so we can ensure that this is a smooth and prompt process. 

Exchanges are subject to our 14 returns period.

Should your order show that it has been returned to us after a failed delivery attempt, we  reserve the right to charge a re-delivery fee of £5.99, this would enable us to re-dispatch your order to you. Should you wish to receive a refund instead, our collection charge  would apply and a fee of £15 will be deducted from your refund amount. 

We do understand that unexpected situations and circumstances beyond your control  can and do happen. We would ask that should you not be available for the delivery timescale given on the morning of your delivery by our courier through text message  and email, that you rearrange the delivery via the tracking information given. 

We send thousands of items to satisfied customers every week. However, due to human  or technical failure, we do, on occasion, send an incorrect item or miss a part. In the  unlikely event of this happening, we will undertake the following; 

In the first instance we will request images of the product received, this will include  opening the box and taking the item out. We will also require images of all items  received in the order, this is to ensure nothing further is missing or incorrect. 

After verification we will offer suitable options to you, should a return be necessary we  will schedule the following; 

If your item is classed as large, we will arrange for the incorrect item to be collected and  the correct item sent to you via courier once we have received the incorrect item back  with our warehouse team. 

If your item is lightweight, you may be asked to return the incorrect item by post. If this  is the case, we will send you a pre-paid label for your parcel. Once we have received  the incorrect item back, we will dispatch the correct item to you promptly. 

Should your order be missing a part, we will dispatch this to you once the verification  process is complete, dispatch should be on a next day basis (this will depend on the  time the process has completed, our Customer Service Team will advise you on when to  expect your missing part.)

Please note that if items (even if incorrect or missing parts) are returned, these need to be unused and in resalable condition or in the condition received. We reserve the right to refuse the return or deduct the appropriate charge if products are returned used, broken or in a non-reasaleable condition.

We will initiate the refund, replacement, or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue  a refund less the applicable collection charges back to your original payment method. Applicable charges can be found above and will be confirmed via email to you before  collection is arranged. 

Any payments made by PayPal, Klarna or Laybuy will be refunded the relevant method  used. 

Payments will only be refunded back to the original payment method. If your purchase  was made via our showroom, you will need to obtain your refund in-store.  

To discuss the return of any item, please contact our Customer Service Team on our Online Contact Form. 

Contact Form

Usually, our refunds are pretty quick, and you should receive a refund within 5 working days. This is after our warehouse team has received your return. Refunds rely on your bank processing the payment, so please allow up to 10 days before contacting us.

Any refunds due will be processed no later than 30 days by Kiddies Kingdom, as per Distance Selling Regulations.

We are sorry to hear that you have received a faulty product. 

Please contact us via our Online Contact Form for advice and guidance on what needs to happen next. Often, we must wait for  confirmation from the manufacturer that it is deemed a manufacturing fault before we  can process a refund or replacement, this process is quick, and we appreciate your  patience.  

Contact Form 

It is essential for hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however, we  reserve the right to refuse an inspection if the products are returned in a state unfit for  handling. 

Many times, the quickest and most convenient way to resolve a problem is to send spare parts, this is usually the first option we will revert to. We may request for evidence of the damage, via photography, or any other appropriate means. 

The fault handling procedure starts with identifying how the fault has occurred. Was it damage on arrival, or has the fault developed. There are generally two conclusions to all  faults, either the fault is; 

1. Manufacturing defect/fault 

2. Wear and tear 

Many times the above can only be identified, with an inspection from the manufacturer. 

If the result comes back as wear and tear, then unfortunately return and repair charges  will be applicable. If it is identified as a manufacturing defect, no costs will be charged to  you. 

We would always require that you give us a reasonable opportunity to rectify the  problem. The steps to a solution would be as follows; 

1. Offer spare parts 

2. Repair or replace 

3. Refund minus appropriate usage costs 

Under Consumer Rights Act we are able to deduct appropriate usage costs where necessary, these costs are non-negotiable. 

If a product is partly accepted, and a refund needs to be issued, we would refund less any amount which is seen as reasonable for the diminished value of any items which  were accepted but then returned. For instance, any bundle items. 

Where a bundle has been purchased the individual product prices differ to those applicable to individual products, for an in-depth explanation please do contact our Customer Service Team via our Online Contact Form,

Contact Form 

It is essential to maintain your product to avoid accidental damage, this can include  lubricating moving parts and clearing the wheels on your pushchair of debris and dirt.  By regular maintenance, you should prolong the lifespan of your pushchair.

If you wish to return your item(s) within 30 days from the date of receipt, we will offer you a replacement or a refund, following verification mentioned above. In the first instance we would reach out to the manufacturer for verification of the fault. We would also offer alternative options. For instance, replacement parts. 

If your item is lightweight, you may be asked to return the item by post. If this is the case, we will send you a pre-paid label for your parcel. 

If you have disposed of the packaging that your product arrived in, it is your responsibility to replace and ensure your order is securely packaged for the return. Failed collections due to inadequately packaged products incurs a collection charge of £15 to rebook. 

This does not affect your statutory rights. 

If you have had the product for more than 6 months following the date of receipt, we can obtain a quote from the manufacturer for repair. 

The manufacturer's warranty with each product varies. Please do contact our Customer Service Team via our Online Contact Form for more information.  

This does not affect your statutory rights.

If you have had the product for up to 6 months following the date of receipt, we will request advice from the manufacturer who will aim to repair the product, if that is not  possible, they will give you a replacement. Should a replacement or repair not be  possible, a refund minus the relevant usage charge will be given. 

On occasion manufacturers do request that the customer contact them directly  regarding any issues or faults. In these instances, our Customer Service Team will  advise you of the steps to follow.  

If your item is lightweight, you may be asked to return the item by post. If this is the  case, we will send you a pre-paid label for your parcel. 

If you have disposed of the packaging that your product arrived in, it is your  responsibility to replace and ensure your order is securely packaged for the return. Failed collections due to inadequately packaged products incurs a collection charge of  £15 to rebook. 

This does not affect your statutory rights.

Here at Kiddies Kingdom, we do what we can to make sure you are happy with your  purchases and the customer service you receive from us. But if something is wrong, we  want to hear about it. That way we can try even harder to put it right. 

We have a process in place for handling your complaints and making sure you are  listened to. 

Step 1  

Contact us at the first instance by sending an email to cs@kiddies-kingdom.com using your order number and the term ‘Complaint’ as the subject header. 

Step 2  

Our complaints team should acknowledge your complaint within 3 working days. 

Step 3  

If you think the outcome is unsatisfactory, please compose your escalation in writing via email to cs@kiddies-kingdom.com using your order number and the term ‘Escalation’ as  the subject header. 

Step 4  

A full case review will be carried out by the Management team and an initial  acknowledgement sent within 3 working days. 

Step 5  

A final outcome will be given within 5 working days, however on occasion this may not be possible. In those instances, regular updates will be given by our Management Team while we work towards a resolution.